Hotel Rules and Regulations
Dear guests, We are so glad to welcome you to Mr. Grey boutique hotel!
Please read our basic rules for accommodation carefully found below:
The Rules and conditions of living at Boutique Hotel Mr.Grey follow under the Ukrainian Act "On Tourism", "Rules for using hotels and similar methods of accommodation and the provision of hotel services,'' as well as other regulatory legal acts, and these Rules regulate relations in the field of hotel and additional services.
The hotel has the right to enter into a contract for the provision of hotel services with the Guest by drawing up a document signed bilaterally.
Alternatively, by accepting the Hotel’s reservation application by mail, fax, electronic or telephone communication, as well as via the Internet from the Hotel’s website or the Hotel’s partner sites, as well as various hotel accommodation platforms.
The hotel has the right to independently establish, change the cost of accommodation and additional services.
The hotel reserves the right to change these terms and conditions.
Identification document (ID) at registration:
Upon arrival, the Guest must provide the receptionist with a passport or other personal identity document.
All guests staying in the room must provide identity card.
Check-in / check-out:
Check-in time - 14:00 local time
Check out time is 12:00 (noon) local time.
In case of early arrival, before 06.00 am, an additional charge of 100% of the room rate per night is charged.
In the case of check-in from 06.00 to 14.00, an additional charge of 50% of the room rate per night is charged.
In the case of late checkout after 12.00 and until 18.00 - an additional charge of 50% of the room rate per night is charged.
In the case of late checkout after 18.00 and before 23:59, an additional charge of 100% of the room rate per night is charged.
Please take into account that early check-in and late checkout can be provided subject to the availability of vacant rooms.
Payment for accommodation:
Payment for accommodation can be made via any of the following:
cash, by bank transfer, or debit and credit cards: American Express, MasterCard, and Visa.
All prices are in the national currency of Ukraine - UAH per room, per day.
Additionally, the guest pays a tourist tax of 1% according to Tax Code 269-VI (dated January 4, 2011).
Prepayment for the cost of the first day of stay is required.
We love children very much, but, unfortunately, we cannot accommodate children under 14 years old.
The guest has the right to invite visitors to their room from 7:00 to 23:00.
If the visitor remains in the room after 23:00, the guest must register by presenting a passport or identity card.
Pets, except guide dogs, are not allowed in Mr. Grey Boutique Hotel.
According to the Law of Ukraine No. 4844-Ⅵ dated 05.24.2012, smoking of tobacco products, electronic cigarettes, and hookahs (shishas) in the entire hotel (in the rooms, lobby) is prohibited.
In case of violation of this rule, the Hotel reserves the right to impose on the Guest penalties for 150 Euro (payment is accepted in the national currency of Ukraine according to the rate of the National Bank of Ukraine acting on the day of payment) for smoking in the rooms and rooms of the Hotel. This amount of the fine will cover the additional expenses of the Hotel to pay for special cleaning, repair or replacement of property.
The guest is prohibited to keep flammable objects in the room, bring materials and objects dangerous to the life and health of people around the Hotel, and use the room for illegal purposes. It is forbidden to bring or store firearms, gas, pneumatic and other types of weapons in the territory of the hotel.
The hotel is not responsible for the shortage, damage or loss of money, currency values, valuable papers, jewellery and other precious things of the Guest not placed in the safe provided to the Guest.
Video observation(CCTV systems):
Video surveillance cameras monitor the territory of the hotel. All information is recorded, checked in on digital media and stored. Video surveillance is carried out to ensure the safety of guests, their property, as well as the property of the Hotel. By signing the Guest check-in form, the resident takes note and does not object to the fact of using the CCTV system on the premises of the Hotel (except for rooms).
In case of discovery of forgotten things of the Guest, the Hotel shall immediately notify the owner if known. Forgotten things are stored in the Hotel for 6 months. After the expiration of this period and not finding the owner of the forgotten things, the Hotel has the right to utilize, dispose of or these things, making the appropriate Act.
The guest is obliged to protect the property of the Hotel. In case of loss or damage of property, the Guest compensates damage according to the Price List for loss and damage of the property of the Hotel. The guest is also responsible for all the actions of its visitors in the hotel and the damage caused to the property of the hotel by members of their family and visitors. The hotel reserves the right to debit an amount from the Guest’s credit card equal to the value of the damage caused to the Hotel’s property and after the Guest’s departure from the Hotel.
Hotel complies with the rules of confidentiality. The hotel may request personal information of the Guest, which includes Guest's name and contact information, date of birth, credit card details, check-in and check-out dates, Guest preferences when checking in at a hotel. Guest personal data can be used for booking rooms. Personal data of the Guest can also be used to improve the quality of hotel services, conduct-marketing research. Information may be provided to third parties in exceptional cases provided for by the current legislation of Ukraine, only with the consent of the Guest.